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Privacy policy

Boxful Events Pty Ltd – Privacy Policy

Boxful Events Pty Ltd (ABN 82 659 866 369) (“we”, “us” or “our”) is bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information, and the steps we take to protect your privacy. By using our services, you consent to us handling your personal information in accordance with this policy.

1. What is personal information?

Personal information is any information or opinion about an identified individual, or an individual who can reasonably be identified from that information. It can still be personal information whether or not it is true.

2. What personal information do we collect?

We may collect the following types of personal information:

  • Identity and contact details (such as your name, address, phone number and email).

  • Records of your purchases and interactions with us.

  • Details of enquiries, feedback, or complaints you make.

  • Information about how you access and use our website, including:

    • Location and pages visited.

    • Technical information such as IP address, device type, browser type, language, and operating system.

Cookies and analytics

We use tools such as Google Analytics and cookies to improve your experience. Cookies may be:

  • Persistent cookies – stored on your device to speed up future visits.

  • Session cookies – deleted once you close your browser.

You can disable cookies in your browser settings, but some features of our website may not work as intended.

We also rely on third-party messaging services, which are subject to their own Messaging Terms and Messaging Privacy Policy.

3. Why do we collect and use your personal information?

We collect, hold and use personal information to:

  • Provide you with our products and services.

  • Communicate with you, including responding to queries or complaints.

  • Meet our legal obligations and assist regulators or law enforcement.

  • Inform you about other products or services we think may interest you.

If you do not provide your personal information, we may not be able to provide our services, respond to enquiries, or process orders.

4. How do we collect your personal information?

We collect personal information:

  • Directly from you, when you interact with us online, by phone, or in person.

  • From third parties, for example credit check providers, where applicable.

5. How do we store and protect your personal information?

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. These include:

  • Secure computer systems and databases (operated by us or approved providers).

  • Access controls and identity management technologies.

  • Staff compliance with internal information security policies.

  • Regular monitoring and reviews against industry best practice.

We will take reasonable steps to destroy or de-identify personal information when it is no longer required.

6. Who do we disclose your personal information to?

We may disclose personal information to:

  • External service providers that help us deliver our services.

  • Regulators, government agencies, or law enforcement, where required by law.

  • A purchaser or new owner, if our business is sold or restructured.

  • Others where you have consented, or where disclosure is otherwise permitted by the Privacy Act.

We do not disclose personal information to recipients outside Australia.

7. Marketing communications

We may use your personal information to tell you about our products and services. If you prefer not to receive marketing from us, you can opt out at any time by following the instructions in our communications or by contacting us directly.

8. Accessing and correcting your personal information

You may request access to, or correction of, the personal information we hold about you by contacting us.

  • We will respond within a reasonable time.

  • Access is generally free, but we may charge reasonable costs (e.g. photocopying large volumes).

  • We will take reasonable steps to ensure your information remains accurate, complete, and up to date.

9. Complaints

If you are concerned about how we have handled your personal information:

  1. Please contact us (see details below).

  2. We will investigate and inform you of the outcome.

  3. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.  

10. Contact us

If you have any questions, concerns or requests regarding this policy, please contact:

Alina Sedmak (Director)
📧 info@boxfulevents.au

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated policy will apply from the date of publication.